Infrastructure Engineer, Observability

Twilio is hiring a Infrastructure Engineer, Observability to join our fully remote team in the United States. As a Infrastructure Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • On-call and incident response experience • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team