DevOps Engineer, Observability

Intercom is hiring a DevOps Engineer, Observability to join our fully remote team in the United States. As a DevOps Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Improve observability, alerting, and reliability What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) • Experience with AWS, GCP, or Azure • On-call and incident response experience Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)