DevOps Engineer, Networking

Intercom is hiring a DevOps Engineer, Networking to join our fully remote team in the United States. As a DevOps Engineer, Networking, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Paid parental leave • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience • Strong troubleshooting skills • Experience with AWS, GCP, or Azure Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment