Customer Support Specialist

Zapier is hiring a Customer Support Specialist to join our fully remote team in the United States. As a Customer Support Specialist, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams What we offer: • Home office and wellness stipends • Generous paid time off and company holidays • Paid parental leave • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zapier is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Excellent written and verbal communication Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing