Customer Support Specialist, Weekend

Pinterest is hiring a Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Document solutions and improve help content What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Pinterest is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team