Customer Support Specialist, Weekend

Canva is hiring a Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Canva is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing