Customer Support Specialist, Tier 2

Meta is hiring a Customer Support Specialist, Tier 2 to join our fully remote team in the United States. As a Customer Support Specialist, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • Flexible working hours across US time zones • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Excellent written and verbal communication Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing