Customer Support Specialist, Tier 2

Cisco is hiring a Customer Support Specialist, Tier 2 to join our fully remote team in the United States. As a Customer Support Specialist, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cisco is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Excellent written and verbal communication • Reliable home internet and a quiet workspace Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)