Customer Support Specialist, Tier 2

Box is hiring a Customer Support Specialist, Tier 2 to join our fully remote team in the United States. As a Customer Support Specialist, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues What we offer: • Flexible working hours across US time zones • Competitive salary and meaningful equity • Home office and wellness stipends • Annual learning and professional development budget • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Box is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing