Customer Support Specialist, Technical

Snowflake is hiring a Customer Support Specialist, Technical to join our fully remote team in the United States. As a Customer Support Specialist, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Snowflake is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Empathy and patience • Ability to learn products quickly Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning