Customer Support Specialist

Slack is hiring a Customer Support Specialist to join our fully remote team in the United States. As a Customer Support Specialist, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Slack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Reliable home internet and a quiet workspace Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning