Customer Support Specialist, Onboarding

Williams-Sonoma is hiring a Customer Support Specialist, Onboarding to join our fully remote team in the United States. As a Customer Support Specialist, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Document solutions and improve help content What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Williams-Sonoma is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently