Customer Support Specialist, Onboarding

VMware is hiring a Customer Support Specialist, Onboarding to join our fully remote team in the United States. As a Customer Support Specialist, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Document solutions and improve help content • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • Annual learning and professional development budget • Paid parental leave • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. VMware is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)