Customer Support Specialist

MongoDB is hiring a Customer Support Specialist to join our fully remote team in the United States. As a Customer Support Specialist, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Troubleshoot and resolve product issues What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. MongoDB is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Empathy and patience Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning