Customer Support Specialist

Elastic is hiring a Customer Support Specialist to join our fully remote team in the United States. As a Customer Support Specialist, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Document solutions and improve help content • Troubleshoot and resolve product issues What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Elastic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Empathy and patience • Ability to learn products quickly Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment