Customer Support Specialist, Billing

ServiceNow is hiring a Customer Support Specialist, Billing to join our fully remote team in the United States. As a Customer Support Specialist, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Troubleshoot and resolve product issues What we offer: • Annual learning and professional development budget • Competitive salary and meaningful equity • Home office and wellness stipends • Paid parental leave • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing