Customer Support Specialist, Billing

Elastic is hiring a Customer Support Specialist, Billing to join our fully remote team in the United States. As a Customer Support Specialist, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Document solutions and improve help content What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Elastic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Empathy and patience • Excellent written and verbal communication Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment