Customer Support Advocate, Weekend

Salesforce is hiring a Customer Support Advocate, Weekend to join our fully remote team in the United States. As a Customer Support Advocate, Weekend, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams What we offer: • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Ability to learn products quickly • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)