Customer Support Advocate, Tier 2

Pinterest is hiring a Customer Support Advocate, Tier 2 to join our fully remote team in the United States. As a Customer Support Advocate, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores What we offer: • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Pinterest is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Ability to learn products quickly • Excellent written and verbal communication Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently