Customer Support Advocate, Tier 2

Datadog is hiring a Customer Support Advocate, Tier 2 to join our fully remote team in the United States. As a Customer Support Advocate, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets What we offer: • Paid parental leave • Flexible working hours across US time zones • Home office and wellness stipends • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment