Customer Support Advocate, Technical

Slack is hiring a Customer Support Advocate, Technical to join our fully remote team in the United States. As a Customer Support Advocate, Technical, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets What we offer: • Paid parental leave • Home office and wellness stipends • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Slack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team