Customer Support Advocate, Technical

Notion is hiring a Customer Support Advocate, Technical to join our fully remote team in the United States. As a Customer Support Advocate, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Document solutions and improve help content What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Notion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Reliable home internet and a quiet workspace • Empathy and patience • Comfort with support tools (Zendesk, Intercom) Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning