Customer Support Advocate, Onboarding

Dropbox is hiring a Customer Support Advocate, Onboarding to join our fully remote team in the United States. As a Customer Support Advocate, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets What we offer: • Paid parental leave • Generous paid time off and company holidays • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Dropbox is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment