Customer Support Advocate

DoorDash is hiring a Customer Support Advocate to join our fully remote team in the United States. As a Customer Support Advocate, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Document solutions and improve help content What we offer: • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DoorDash is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment