Customer Support Advocate

Amazon is hiring a Customer Support Advocate to join our fully remote team in the United States. As a Customer Support Advocate, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Paid parental leave • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Empathy and patience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning