Customer Success Specialist, SMB

Mailchimp is hiring a Customer Success Specialist, SMB to join our fully remote team in the United States. As a Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Home office and wellness stipends • Annual learning and professional development budget • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)