Customer Success Specialist, SMB

GitLab is hiring a Customer Success Specialist, SMB to join our fully remote team in the United States. As a Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Paid parental leave • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitLab is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)