Customer Success Specialist

Slack is hiring a Customer Success Specialist to join our fully remote team in the United States. As a Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Slack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Data-driven and organized • Excellent communication • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing