Customer Success Specialist, Renewals

Spotify is hiring a Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget • Generous paid time off and company holidays • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Spotify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Strong relationship-building skills • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment