Customer Success Specialist, Onboarding

Netflix is hiring a Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Netflix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning