Customer Success Specialist, Enterprise

VMware is hiring a Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. VMware is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Excellent communication • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team