Customer Success Specialist, Enterprise

Cloudflare is hiring a Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cloudflare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team