Customer Success Specialist

Amazon is hiring a Customer Success Specialist to join our fully remote team in the United States. As a Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Paid parental leave • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently