Customer Success Manager, SMB

Squarespace is hiring a Customer Success Manager, SMB to join our fully remote team in the United States. As a Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Squarespace is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently