Customer Success Manager, SMB

Apple is hiring a Customer Success Manager, SMB to join our fully remote team in the United States. As a Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Flexible working hours across US time zones • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Data-driven and organized • Strong relationship-building skills • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning