Customer Success Manager

Shopify is hiring a Customer Success Manager to join our fully remote team in the United States. As a Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Shopify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Data-driven and organized • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning