Customer Success Manager, Renewals

ServiceNow is hiring a Customer Success Manager, Renewals to join our fully remote team in the United States. As a Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment