Customer Success Manager, Onboarding

PayPal is hiring a Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Generous paid time off and company holidays • 401(k) retirement plan with company match • Home office and wellness stipends • Flexible working hours across US time zones • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. PayPal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment