Customer Success Manager, Onboarding

Mailchimp is hiring a Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently