Customer Success Manager, Onboarding

Instacart is hiring a Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Paid parental leave • 401(k) retirement plan with company match • Generous paid time off and company holidays • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Instacart is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Excellent communication Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)