Customer Success Manager

Microsoft is hiring a Customer Success Manager to join our fully remote team in the United States. As a Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Microsoft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team