Customer Success Manager, Enterprise

Squarespace is hiring a Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Squarespace is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Data-driven and organized • Excellent communication • Strong relationship-building skills Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)