Customer Success Manager, Enterprise

Elastic is hiring a Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Elastic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing