Content Writer, Brand

Intercom is hiring a Content Writer, Brand to join our fully remote team in the United States. As a Content Writer, Brand, you'll tell clear, compelling stories that inform and engage. This is a freelance, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Optimize content for search and clarity • Write and edit content for a range of audiences • Manage an editorial calendar • Collaborate with subject-matter experts What we offer: • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to meet deadlines • SEO awareness is a plus • Excellent writing and editing skills • Attention to detail Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment