Communications Specialist, Brand

Intercom is hiring a Communications Specialist, Brand to join our fully remote team in the United States. As a Communications Specialist, Brand, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage an editorial calendar • Collaborate with subject-matter experts • Write and edit content for a range of audiences • Optimize content for search and clarity • Maintain a consistent voice and style What we offer: • Home office and wellness stipends • Annual learning and professional development budget • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • SEO awareness is a plus • A portfolio of published work • Excellent writing and editing skills • Attention to detail Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)