Account Manager, Renewals

Slack is hiring a Account Manager, Renewals to join our fully remote team in the United States. As a Account Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • Annual learning and professional development budget • Paid parental leave • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Slack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment