Account Manager, Renewals

Atlassian is hiring a Account Manager, Renewals to join our fully remote team in the United States. As a Account Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Paid parental leave • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Atlassian is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently