Account Manager, Onboarding

Stripe is hiring a Account Manager, Onboarding to join our fully remote team in the United States. As a Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Stripe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent communication • Comfort with SaaS products and CRMs • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team