Account Manager, Onboarding

HashiCorp is hiring a Account Manager, Onboarding to join our fully remote team in the United States. As a Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HashiCorp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently