Account Manager, Onboarding

Canva is hiring a Account Manager, Onboarding to join our fully remote team in the United States. As a Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Competitive salary and meaningful equity • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Canva is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing